A small business received a complaint from a member of staff against one of their managers of a sensitive nature. Due to multiple family connections and the small team the Director felt there was no one impartial enough to hear the complaint fairly.
How HR supported
The HR Experts were able to represent the company and hear the employee complaint and investigate their concerns. This kept the Director available to deal with a disciplinary as an outcome of the grievance which was further supported the HR Experts, using another member of the team that had not been previously involved.